1. DEFINING ELEMENTS
The general terms and conditions will apply to all sales of goods by Sc.Energy Top Class .SRL through the virtual store www.topenergy.ro to the Buyer and can only be modified with the express consent of Sc.Energy Top Class .SRL.
Using this site implies acceptance of the terms and conditions presented below. For the best use of the site, it is recommended to carefully read all the terms and conditions.
Site - represents the SITE belonging to Sc.Energy Top Class .SRL located at the address www.topenergy.ro, through which the USER has access to information on the products offered by Sc.Energy Top Class .SRL.
Buyer – the person, firm, company or other legal entity that issues an Order and that has accepted the TERMS AND CONDITIONS of this SITE.
Seller - the commercial company Sc.Energy Top Class .SRL, having its registered office in Bihor, Lugasu de Jos, no. 230, postal code 417315, no. of registration at the Trade Register: J5/1917/2018, RO39733716.
Goods - any product, including the documents mentioned in the Order, to be provided by the Seller to the Buyer.
Command - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
Contract - an Order confirmed by the Seller.
Specifications - all the specifications and/or descriptions of the Goods as specified in the Order.
Intellectual property rights (hereinafter IPR) – all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
2. CONTRACTUAL DOCUMENTS
By placing an electronic or telephone order on the previously mentioned website, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its operations. The order will be composed of the following documents, in order of importance:
The order (together with the clear mentions of the delivery and billing dates) and its specific conditions.
Buyer's Specifications (where applicable) If the Seller confirms the order, this will imply full acceptance of the terms of the Order. Acceptance of the order by the Seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a confirmation of receipt from him. The general terms and conditions of sale will form the basis of the Contract thus concluded, in addition to them being the Warranty Certificate issued by the Seller or one of his suppliers.
3. BILLING - payments and delivery
The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods delivered or to be delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
Delivery - the seller undertakes to ship the Goods and Services through the courier system, own transport to the Buyer. At the same time, the buyer has the opportunity to personally pick up the products. The cost of transport differs depending on the customer's location.
Transport - Packaging - The Seller discharges the risks and responsibilities associated with the Goods at the moment of their delivery to the internal courier seller with whom the Seller collaborates or to the Buyer's representative.
The seller will deliver the Goods on the territory of Romania or Hungary.
4. DISCLAIMER OF LIABILITY
The images are presented on the website as an example, and the delivered products may differ from the images in any way due to the inherent differences that may appear between the images and reality
Sc.Energy Top Class .SRL reserves the right to complete and modify any information on the SITE.
Sc.Energy Top Class .SRL is not responsible for damages caused as a result of the Site not functioning.
The maximum value of the Company's obligations towards any buyer in case of non-delivery or improper delivery is the amount collected by the Company from the respective buyer.
5. WARRANTIES AND AVAILABILITY OF PRODUCTS
For the products sold on www.topenergy.ro, a guarantee is granted according to the Romanian legislation in force (LAW 449/2003, OG21/92 amended and LAW 296/2004), based on the guarantee certificate and the proof of purchase.
The rights conferred by law on the consumer are not affected by the warranty offered. The guarantee is granted only for material or manufacturing defects.
The warranty period begins on the date of sale and depends on the type and manner of use.
Defects recognized as being covered by the warranty will be remedied by free repair or by replacement with a product in perfect working order (it may be a later model).
The maximum period for repairing or replacing the product is 25 calendar days from the date of presentation of the defective product.
Complaints, other than those for remedying defects, are not covered by the warranty.
In order to fully complete the sections of the Warranty Certificate, it is necessary to unseal the products. For this reason, all products sold through the site www.topenergy.ro , will be unsealed in order to have their warranty certificates completed by the commercial department.
The accessories are not accompanied by a warranty card.
6. FRAUD
ANY ATTEMPT TO ACCESS THE PERSONAL DATA OF ANOTHER USER OR TO MODIFY THE CONTENT OF THE www.topenergy.ro SITE OR TO AFFECT THE PERFORMANCE OF THE SERVER ON WHICH THE www.topenergy.ro SITE RUNS WILL BE CONSIDERED AN ATTEMPT TO FRAUD THE SITE acquis www.topenergy.ro AND IT WILL LEAD TO THE START OF A CRIMINAL INVESTIGATION AGAINST THE ONE OR THOSE WHO ATTEMPTED THIS FACT.
7. COPYRIGHT
The entire content of the website www.topenergy.ro, including, but not limited to, images, texts, buttons, programs, scripts and any other data, is the property of Sc.Energy Top Class .SRL and is protected according to the Copyright Law author of the laws regarding intellectual and industrial property rights. The use without the written consent of Sc.Energy Top Class .SRL of any elements listed above is punishable according to the laws in force.
To report issues related to intellectual property rights, please contact us in writing at the email address: vanzari@topenergy.ro
8. DISPUTES
Any dispute arising between the Buyers and the Company will be resolved amicably. In the event that it was not possible to resolve the conflict amicably, the competence rests with the Romanian courts within the territorial radius of Sc.Energy Top Class .SRL
9. FORCE MAJEURE
None of the parties will be responsible for non-performance of its contractual obligations, if such non-performance is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.
10. PERSONAL DATES
The information of the users of the website www.topenergy.ro is confidential and can only be used for commercial communications with its partners. Any specific data regarding the situation and condition of the products can be obtained by contacting us online, at the coordinates included in this website.
On the www.ltopenergy.ro website, the user is responsible for all activities that occur by accessing the personal account and password. The seller Sc.Energy Top Class .SRL cannot be held responsible for errors caused by the user's negligence regarding the security and confidentiality of his account and password.
The processing of personal data is done in accordance with Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free movement of such data.
11. SECURITY OF PERSONAL DATA AND INFORMATION
The personal data entered by the buyer will be used by the Seller only for the stated purpose of this site. The information in the order form is necessary to send you the order confirmation, the delivery of the ordered products, the announcement of ongoing promotions, etc., in no case will they be provided to a third party.
The seller guarantees the confidentiality of certain information. These data do not physically exist on the servers that run the www.topenergy.ro website, they are accessible only by the authorized personnel of the Company through the internal network. Each user has the right to see only his own personal data that he has entered.
The website www.topenergy.ro uses security measures against the loss, alteration or misuse of information under the Company's control.
12. RETURN OF PRODUCTS
The consumer can request the return of the products in the following situations:
The product does not comply with the specifications on the website. If the ordered product turns out not to comply with the specifications in our offer, the Consumer can request its return for replacement or full reimbursement of the consideration. If the replacement with a product of a higher value is agreed, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by Sc.Energy Top Class .SRL.
Products that were delivered incorrectly: the delivery of products other than those requested must be reported immediately, and the Consumer will refuse reception. The consumer can request its return for replacement, and if the product is no longer in stock, he can opt for replacement or full reimbursement of the consideration. If the replacement with a product of a higher value is agreed, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and transport costs for the replacement product, if applicable, are borne by Sc.Energy Top Class .SRL
According to the legal provisions in force, "the consumer has the right to notify the merchant in writing that he renounces the purchase, without penalties and without invoking a reason, within 10 working days of receiving the product.
Products that do not meet your requirements will be sent back to the company Sc.Energy Top Class .SRL. The first step is to fill out the Product Return form on our website. We do not have the possibility to receive parcels with cash on delivery, please also specify the bank account on the product return form in order to be able to transfer the money back to your account. The returned products must be in their original form, without being damaged or used.
The products will be returned in the original boxes, properly packed with protective materials (paper, foils, bags, cardboard, etc.) to avoid their damage. Returns whose boxes are not properly protected are refused.
The counter value of the returned goods will be refunded within 14 days from the moment of receiving this information. if we do not receive this information, the money will be returned to you within 14 days from the moment of receiving the returned products.
Please respect the deadline for returning the goods.
If you want to return a parcel, you must do it through a courier company, the courier fee will be returned to you, only under the following conditions: if the product received is degraded, has a defect or is not the product you ordered.
These provisions apply according to O.G. 130/2000, in the case of purchasing products from this site using remote communication techniques. The buyer has the right to opt only once for the return/replacement of a product under the conditions of art. 4 paragraph 1 letter b) of O.G. 130/2000.
Refusal to buy repeatedly may be considered an abuse. We also reserve the right to refuse to accept the return in case of abuse (repeated returns).
These Terms and Conditions apply to purchases made in the online and physical store www.topenergy.ro.